#MCPC2011 Opening Presentations: Advanced Mass Customization Thinking at #Deloitte and #Gemvara

MCPC 2011 On November 16th, the MCPC 2011 conference kicks off at the Marriot SFO Airport, San Francisco. In this series of postings, we introduce our speakers at the business seminars of the conference.

The MCPC 2011 Business Seminar kicks-off with an introduction by the conference chairs and two corporate leaders that have pushed mass customization to a new level.

Frank T. Piller (RWTH Aachen) & Henry Chesbrough (UC Berkeley)
Bridging Mass Customization & Open Innovation: A Framework

Piller_Chesbrough_3The MCPC 2011 event is an experiment: Can we advance our knowledge of innovation effectively by linking mass customization and personalization with open innovation? While developed separately and build on different theoretical and conceptual backgrounds, we believe that mass customization and open innovation are closely linked and can benefit from a broader exchange between both schools of thought. In this brief opening comment, the two conference co-chairs will provide an overview and introduction into the themes of the conference.

Cathy Benko, Vice Chairman, Deloitte U.S. Firms
Mass Career Customization: From Corporate Ladder to Corporate Lattice

BenkoCentered on the insight that today's career is no longer a straight climb up the corporate ladder, but rather a combination journey of climbs, lateral moves, and planned descents, Mass Career Customization (MCC) provides a new model for how careers are built and talent is developed. Borrowing from consumer products trend away from one-size-fits-all to mass product customization, this new approach builds employee loyalty and provides for dynamic alignment between individual and corporate needs. The MCC framework has four dimensions: (1) Pace; (2) Workload; (3) Location/Schedule; and (4) Role. Employees and their managers collaborate to find the right fit across those dimensions at any point in time and over time, as long as the choices work for both the individual and the business.

Matt Lauzon, Founder & CEO, Gemvara
Establishing Mass Customization in a High-End Luxury Market

LauzonRealizing a niche in the jewelry industry at the intersection of e-commerce and mass customization, Matt Lauzon, co-founder of online custom jewelry site Gemvara.com, and one of the youngest execs under age 30 to raise multi-millions in funding (over $25M), will discuss his “me-Commerce” vision for the future of online shopping and share insight as to why over 40% of his customers have never bought a piece of jewelry online before buying on Gemvara.com. Taking notes from how Dell transformed PC customization, Zappos revolutionized online customer service and Netflix used targeted data to meet customer needs, Matt will explain the key findings when it comes to launching an online shopping experience, discuss how virtual inventory could benefit all e-tailers and share his thoughts on achieving success within the “emotional web.”

Please find the complete program at the official MCPC 2011 website.

About the Author:

Frank T. Piller is a Co-Director of the MIT Smart Customization Group at the MIT Media Lab, Massachusetts Institute of Technology, USA, and a chair professor of management at the Technology & Innovation Management Group of RWTH Aachen University, Germany, one of Europe’s leading institutes of technology. Before entering his recent position in Aachen, he worked at the MIT Sloan School of Management (2004-2007) and has been an associate professor of management at TUM Business School, Technische Universitaet Muenchen. Frequently quoted in The New York Times, The Economist, and Business Week, amongst others, Frank is regarded as one of the leading experts on strategies for customer-centric value creation, like mass customization, personalization, and innovation co-creation. His recent analysis of the crowdsourcing business model “Threadless” (co-authored with Susumu Ogawa), an innovative crowdsourcing business model in the fashion industry, has been elected as one of the Top-20 articles in MIT Sloan Management Review.